eCommerce & Operations Manager

An exciting opportunity has arisen for a talented and motivated eCommerce & Operations Manager to join a dynamic and expanding consumer goods company. If you're passionate about streamlining operations, optimising digital sales channels, and delivering exceptional service — this role is for you.

The Role

This is a hands-on and varied role suited to someone who thrives in a fast-paced environment and takes ownership of their work. You’ll be responsible for managing the day-to-day operations while driving performance across multiple online marketplaces and logistics partners.

eCommerce brand who work predominately in the sports sector, they sell through multiple marketplaces & looking to scale their revenue through D2C.

Key Responsibilities

eCommerce & Marketplace Management

• Manage and optimise product listings across platforms including Amazon UK/EU, eBay, and a branded website
• Monitor marketplace performance, customer reviews, and health metrics
• Identify and implement strategies to improve visibility, sales, and brand positioning

Operations Oversight

• Oversee third-party warehouse operations to ensure timely and accurate order fulfilment
• Monitor logistics partners for efficiency and service levels
• Maintain inventory accuracy across all platforms using internal systems

Customer Service Management

• Lead the customer support function, ensuring all queries are handled quickly and effectively
• Monitor feedback and drive initiatives to enhance the customer experience

Marketing & Agency Coordination

• Collaborate with marketing agencies to deliver campaigns and drive online growth
• Track performance and ensure external partners are aligned with business goals
• Contribute creative ideas for promotional activity, branding, and content

Reporting & Business Support

• Work directly with senior leadership on business performance, operations, and strategic projects
• Provide regular performance updates, insights, and recommendations

What We’re Looking For

• Highly proactive, organised, and commercially aware
• Excellent communication and problem-solving skills
• Able to manage competing priorities and work independently
• Detail-oriented with a strong focus on quality and results

Experience & Skills

• Proven experience in eCommerce operations or online marketplace management
• Familiarity with platforms like Amazon, eBay, and Shopify
• Strong organisational and project management capabilities
• Experience working with 3PL providers and/or marketing agencies is a bonus

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What’s on Offer

• The chance to make a meaningful impact in a growing company
• A varied and autonomous role with direct exposure to senior leadership
• A hybrid working arrangement and a results-focused culture
• Opportunities for professional growth as the company continues to scale

If you're ready to take the lead on operations and eCommerce for a brand on the rise — apply now and be part of the next phase of growth.

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A chance to join an established brand who have grand plans to grow their business through online channels.

You will have the opportunity to work closely with the founder and help them shape the future.

Long term progression to GM for the right candidate too.

If you love your sport, are competitive and want to be part of a brand which will grow - APPLY NOW!