Customer Success Specialist

Customer Service Specialist – Help Build a World-Class Global Brand

Are you a high-performing Customer Service professional with a passion for sport and delivering exceptional customer experiences? Do you thrive in a fast-paced environment where every interaction is an opportunity to make a real impact?

We’re looking for a top-tier Customer Service Specialist to join our ambitious, high-growth team — someone who’s not just experienced, but motivated to set new standards in service. This is your chance to play a key role in one of the most exciting and authentic sports-focused brands in the market today.

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We’re a fast-growing eCommerce business operating within the sports industry, known for delivering high-quality products and outstanding customer experiences. Our work connects passionate fans with unique items, and we collaborate with some of the biggest names in the game to bring exciting products to a global audience.

With a strong track record and bold plans for the future, we’re building something special — and we’re just getting started.

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This is not a basic posting job. This is a senior-level opportunity for someone who can:

• Liaising with our world-class customers through emails, messaging, phone & providing accurate information & support.
• Resolve customer complaints or concerns efficiently & professionally.
• Maintain customer satisfaction to our world-class Trust Pilot rating.
• Building long term relationships with new & existing customers.
• Perform data entry to maintain customer service delivery times.
• Tracking & resolving issues with our courier.

We hold high standards — and we’re looking for someone who is ready to exceed them. In return, you’ll receive:

• A highly competitive salary.
• Performance bonuses and growth incentives.
• The chance to grow your career with a market leader.
• A front-row seat as we scale into a worldwide brand.

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This is a unique opportunity to join a rapidly scaling business at a pivotal stage of growth. We’re building a high-performance team of A-Players — individuals who are proactive, ambitious, and ready to step up and make a real impact from day one.

You won’t be just another cog in the machine. You’ll have the chance to take real ownership, shape how we do things, and contribute to building something special. We’re big believers in internal progression and personal development — as the company grows, so will your opportunities. Whether you want to deepen your expertise or step into leadership, we’ll support you to get there.

If you’re looking for a fast-paced, high-growth environment where your ideas and actions matter — this is the role for you.

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• Competitive Salary – We value top talent and reward it accordingly.
• Fast-Growth Sector – Be part of the dynamic sports and eCommerce space, one of the most exciting and fast-moving industries globally.
• Career Progression – As we scale, you’ll have opportunities to grow with us — whether that’s advancing into leadership, developing new skills, or exploring different areas of the business.
• Global Exposure – Join a brand with an international customer base and partnerships, giving you experience that goes beyond borders.
• High-Performance Culture – Work alongside ambitious, like-minded individuals in a business that celebrates impact, ownership, and continuous improvement.

This is more than just a job — it’s a chance to be part of a company with serious momentum, where you can shape your future and enjoy the ride.