Group Commercial Operations Manager

Overall Job Scope

Plan, coordinate and be responsible for the operational success of all the businesses within Mango Logistics Group i.e. Mango Storage, Mango Operations and Mango Couriers. Be responsible for ensuring and improving the performance, productivity, efficiency and profitability of the businesses through the provision of effective methods and strategies. Coordinate, manage and monitor the workings of all departments within the group. Manage relationships with national and regional clients and suppliers in a professional and capable manner, ensuring commercially successful relationships.

Core Activities, Duties and Key Tasks

Executive responsibilities

• Contribute to formulation of policy and strategy.
• Uphold, safeguard and promote the organisation's values and philosophy relating particularly to integrity, corporate (social) responsibility and principles.
• Liaison with executive management team.
• Assist in the development of strategic plans for operational activity.
• Implement and manage operational plans.

Operational

• Coordinate and monitor the work of all departments involved in pricing and service delivery.
• Monitor performance and implement improvements.
• Manage quality and quantity of employee productivity.
• Manage maintenance of equipment and machinery.
• Provide technical support where necessary.
• Set up supplier contracts with SLA's and competitive terms.
• Responsible for sourcing and implementing systems and software across the business to streamline our services i.e. warehouse management and despatch systems.

Financial

• Review financial statements and data.
• Prepare and control operational budgets.
• Control inventory.
• Plan effective strategies for the financial wellbeing of the office.

Best Practices

• Improve processes and policies in support of organisational goals.
• Formulate and implement departmental, and organisational policies and procedures to maximise output.
• Monitor adherence to rules, regulations and procedures including health and safety.

Human Resources

• Manage people and resources: providing leadership, effective management and further development of a skilled and experienced team, including disparate teams of logistics, storage and courier employees and contractors.
• Identify skills gaps in the organisation and undertake training or recruitment programmes to reduce impact and improve performance.

Communication

• Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance.
• Facilitate coordination and communication between support functions.

Sales, Marketing and Customer Service

• Manage customer support and teams responsible for customer service delivery including sales team, account management team and customer service teams.
• Plan and support sales and marketing activities.

The post holder may be required to perform other reasonable duties at the request of the executive board. This job description is subject to amendment in line with the organisation's developing services and following consultation with the post holder.

Key Skills of the Group Commercial and Operations Manager

• Leadership – leading teams across all departments to achieve organisational goals.
• Communication – ensuring that communication is ongoing and effective between different departments.
• IT – keeping up-to-date with IT systems in the workplace while having an understanding of emerging technologies.
• Presentation – Presenting ideas and results to different stakeholders across the business including employees and executive management.
• Team working – Fostering an environment of teamwork to ensure that all services are delivered on time and company goals are met.
• Initiative – The ability to work alone and take a lead when challenges arise or when tasks require completion.
• Planning – Being proactive and ensuring that the organisation's plans are clearly communicated for everyone to follow.
• Problem Solving – adapting to the ever-changing commercial environment and reacting quickly to meet challenges.